With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
HOW IT WORKS:
Step 1: While you are on the phone with a member of our support team, you will be provided with a unique access number. Enter Support Key then click Enter
Step 2: It will automatically download a small virus-free plug-in.
Step 3: Click to open the download
Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.