With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
HOW IT WORKS:
|Step 1:||While you are on the phone with a member of our support team, you will be provided with a unique access number.
FAST SUPPORT: Enter Name and Support Key then click Enter
SCREEN CONNECT: Enter your code and hit enter.
|Step 2:||You are prompted to download a small virus-free plug-in.|
|Step 3:||With your permission, your support representative can view your screen and share control of your mouse and keyboard.|
|You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.|